Contact us
Questions and Enquiries
AEGON Asset Management
BNY Mellon House
Ingrave Road
Brentwood
CM15 8TG
Fax: 0131 2213493
Email: investorhelp@abetterway.co.uk
Making a complaint
Our commitment to you, our customer
We constantly strive to provide an excellent service to you, our customer, and we welcome your feedback. We're committed to dealing efficiently and effectively with complaints and we take them all seriously. However, our commitment doesn't stop there. We record, evaluate and analyse our service, so that we learn and improve, to provide a service you deserve.
Definition
A complaint is any expression of dissatisfaction from an external source, whether justified or not.
Complaints procedure
Our process for dealing with a complaint is written in line with regulations laid down by the Financial Services Authority and we do our best to ensure that you’re kept up to date with the progress of any complaint. For details click here to see AEGON Asset Management's Complaints leaflet.
Contacting us
If you feel you need to make a complaint, you can contact us in any of the following ways:
By phone - if you don’t have the number for the specific department that dealt with your case, you can contact our helpdesk on 0800 45 44 22
By post - you can write to us at
Complaints Manager
Complaints Department
AEGON Asset Management
BNY Mellon House
Ingrave Road
Brentwood
CM15 8TG
Application Forms
You can view and download a variety of application packs online.
Alternatively request that we send you an application pack or factsheet.